Terms of Service
Last updated: Aug 6, 2026 · Nexus Medical Network LLC · Effective for all users of the Nexus platform and website
About Nexus
Nexus Medical Network LLC ("Nexus," "we," "us," or "our") is a Pennsylvania limited liability company that provides administrative, management, and business support services to personal injury medical practices across New Jersey, New York, and Pennsylvania.
Nexus operates a proprietary cloud-based case coordination platform — the Nexus Platform — that supports patient coordination, appointment scheduling, records and billing coordination, insurance claim assistance, case communication, workflow management, and AI-assisted medical record summarization. Access to and use of the Nexus Platform is subject to a separate Administrative Services Agreement between Nexus and each participating provider practice.
By accessing or using the Nexus website or platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the website or platform.
Who these terms apply to
These Terms of Service apply to all users of the Nexus website and platform, including:
Provider practices
Medical practices and their authorized staff who access the Nexus Platform under an Administrative Services Agreement with Nexus.
Patients
Individuals who interact with Nexus through the website, intake forms, or coordination process in connection with their medical care.
Attorneys
Personal injury attorneys and their authorized staff who access the attorney portal to submit referrals and track case status.
Website visitors
Any individual who accesses the Nexus website, whether or not they are an active user of the platform.
Provider practices accessing the Nexus Platform are also subject to the terms of their Administrative Services Agreement with Nexus. In the event of a conflict between these Terms of Service and the Administrative Services Agreement, the Administrative Services Agreement controls with respect to the provider practice relationship.
The Nexus platform — scope and limits
Nexus is an administrative support platform only. Nexus does not provide medical care, diagnose or treat patients, prescribe medications, or make any medical decisions. Nothing on the Nexus website or platform constitutes medical advice. All clinical and medical decisions remain solely with licensed healthcare professionals.
The Nexus Platform is designed to facilitate non-clinical coordination between medical providers, attorneys, patients, and Nexus's administrative personnel. The platform supports administrative workflows only and is not a substitute for professional medical judgment.
Nexus Platform outputs — including AI-generated summaries and administrative recommendations — are provided for informational and workflow purposes only. They are not medical advice and do not replace the judgment of licensed medical professionals. Provider practices are responsible for reviewing all platform outputs for accuracy, completeness, and suitability, and for making all clinical determinations independently.
These terms comply with, and are intended to be interpreted consistently with, the corporate practice of medicine doctrine as applied in New Jersey, New York, and Pennsylvania. Nothing in these terms or in the use of the Nexus Platform grants Nexus any authority over the clinical judgment, medical decision-making, or professional conduct of any licensed healthcare provider.
Platform license and access
Subject to these Terms of Service and, for provider practices, the Administrative Services Agreement, Nexus grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Nexus Platform solely for the administrative purposes contemplated by these terms.
This license does not permit you to:
Sublicense, assign, or transfer your access credentials or license to any third party without Nexus's prior written consent.
Modify, adapt, reverse engineer, decompile, disassemble, or create derivative works of the Nexus Platform or any related materials.
Use the platform for any purpose other than the administrative coordination of personal injury cases in connection with your authorized role.
Access or attempt to access any area of the platform beyond your assigned role and permissions.
Use the platform in any manner that violates applicable law, including HIPAA, or that could harm Nexus, its users, or third parties.
Authorized users are limited to active employees or independent contractors of provider practices who have been granted access credentials by Nexus. Access credentials are personal and non-transferable. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
This license terminates automatically upon termination or expiration of your Administrative Services Agreement with Nexus, or upon Nexus's termination of your access for any permitted reason.
User obligations
By using the Nexus website or platform, you agree to:
Provide accurate information. All information you submit through the platform — including referral details, patient information, and documentation — must be accurate and complete to the best of your knowledge.
Obtain required consents. Provider practices are responsible for obtaining all required patient consents and authorizations for the use and disclosure of protected health information in connection with the Nexus Platform, prior to submitting any patient information.
Comply with applicable law. All use of the platform must comply with applicable federal and state law, including HIPAA, the Anti-Kickback Statute, the Stark Law, and all applicable state medical practice laws in New Jersey, New York, and Pennsylvania.
Maintain credential security. You must not share login credentials, allow unauthorized access to your account, or take any action that compromises the security of the platform.
Cooperate with Nexus. You agree to provide information and access reasonably necessary for Nexus to perform administrative services, and to notify Nexus of any material event that may affect service delivery.
Review platform outputs. Provider practices are responsible for independently reviewing all Nexus Platform outputs — including AI-generated summaries — for accuracy, completeness, and clinical suitability before relying on them.
Intellectual property
All right, title, and interest in and to the Nexus Platform, including its systems, processes, methodologies, templates, software, and related materials, are owned by Nexus Medical Network LLC. Nothing in these terms transfers any ownership interest in the Nexus Platform to any user.
Patient lists, medical records, clinical protocols, and other intellectual property owned by provider practices remain the property of those practices. Nexus claims no ownership over provider practice data submitted to or processed through the platform, except as expressly provided in the Administrative Services Agreement.
Reports, analyses, or other work product generated by Nexus using a provider practice's data in the performance of administrative services are owned by the relevant practice, subject to Nexus's underlying intellectual property rights in its methodologies and platform systems.
De-identified information created by Nexus in accordance with 45 C.F.R. § 164.514(a) and (b) from data processed through the platform may be retained and used by Nexus for any lawful purpose.
Data security
The Nexus Platform uses commercially hosted AI models to assist with administrative functions, including medical record summarization. All AI-generated content is subject to the following terms:
Not medical advice. AI-generated summaries and outputs are recommendations only. They are not medical advice and do not replace the independent clinical judgment of licensed healthcare professionals.
No accuracy guarantee. Nexus does not warrant the accuracy, completeness, or suitability of AI-generated output. Users are responsible for reviewing all such output before relying on it.
PHI handling. PHI is redacted on a best-efforts basis before being transmitted to any external AI model provider. Only closed, commercially hosted models accessed through secure APIs are used. No open or open-weight models are used.
Model training. No user data, including PHI, is used to train publicly available or generally available AI models. See the Privacy Policy for full details.
Confidentiality
All non-public information exchanged in connection with use of the Nexus Platform — including financial information, business plans, patient information, fee schedules, proprietary methodologies, and PHI — is confidential and may not be disclosed to third parties except as permitted by these terms, the applicable Administrative Services Agreement, or applicable law.
Users must protect confidential information using the same degree of care they use to protect their own confidential information, and in no event less than a reasonable standard of care. Confidential information may be disclosed only to personnel with a legitimate need to know in connection with the use of the Nexus Platform, and only if such personnel are bound by confidentiality obligations no less restrictive than these terms.
The handling of PHI is governed separately by the Business Associate Agreement incorporated into each provider practice's Administrative Services Agreement and by Nexus's Privacy Policy. In the event of a conflict between this section and the Business Associate Agreement with respect to PHI, the Business Associate Agreement controls.
Confidentiality obligations survive termination of these terms or any related agreement for a period of three (3) years, except with respect to PHI, which remains subject to HIPAA requirements indefinitely.
Disclaimers and warranties
THE NEXUS PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXUS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. NEXUS DOES NOT WARRANT THAT THE NEXUS PLATFORM WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.
Nexus makes no representation that the platform is appropriate or available for use in jurisdictions other than New Jersey, New York, and Pennsylvania. Access from other jurisdictions is at the user's own risk and subject to local law.
Nexus does not warrant the accuracy, completeness, or reliability of any content submitted by users or generated by the platform, including AI-generated summaries. All such content is provided for administrative workflow purposes only.
Limitation of liability
IN NO EVENT SHALL NEXUS MEDICAL NETWORK LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE NEXUS PLATFORM OR WEBSITE, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND REGARDLESS OF WHETHER NEXUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The maximum aggregate liability of Nexus to any user for any and all claims arising out of or relating to use of the platform or website, whether in contract, tort, statute, or otherwise, shall not exceed the total fees paid by the applicable provider practice to Nexus during the six (6) month period immediately preceding the event giving rise to the claim. For users who have not paid any fees to Nexus, the maximum aggregate liability shall be one hundred dollars ($100.00).
The foregoing limitations apply regardless of the form of action and notwithstanding the failure of any exclusive or limited remedy of essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, in which case the above limitations may not apply to you.
Nothing in these terms limits either party's right to seek injunctive or other equitable relief in the event of a breach or threatened breach.
Indemnification
You agree to indemnify, defend, and hold harmless Nexus Medical Network LLC and its members, managers, officers, employees, agents, and affiliates from and against any and all claims, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
Your breach of any provision of these Terms of Service.
Your violation of any applicable law, including HIPAA, in connection with your use of the platform.
The provision of professional medical services by your practice, including any malpractice claim or regulatory action.
Your failure to obtain required patient consents or authorizations prior to submitting patient information to the platform.
The negligence or willful misconduct of you, your employees, or your agents in connection with use of the platform.
Term and termination
These Terms of Service are effective upon your first access to the Nexus website or platform and continue until terminated. For provider practices, the term is co-terminus with the Administrative Services Agreement.
Nexus may terminate or suspend your access to the platform at any time if:
You breach any provision of these terms and fail to cure the breach within twenty (20) days of written notice.
Any applicable license, certification, or registration required for the performance of your obligations is revoked, suspended, or not renewed.
Your use of the platform violates applicable law, including HIPAA or the corporate practice of medicine doctrine in any applicable jurisdiction.
Nexus determines, based on legal counsel's advice, that continuation of your access would violate applicable law.
Upon termination, your license to access the Nexus Platform ceases immediately. Nexus will provide reasonable transition assistance to provider practices for thirty (30) days following termination of an Administrative Services Agreement, at the practice's cost. Sections 06, 08, 09, 10, 11, 13, and 14 survive termination of these terms.
Dispute resolution
Any dispute, controversy, or claim arising out of or relating to these Terms of Service, or the breach, termination, or validity thereof, shall be resolved as follows:
Mediation first. Disputes shall first be submitted to mediation under the rules of the American Arbitration Association, in the Commonwealth of Pennsylvania at a location mutually agreed upon by the parties.
Binding arbitration. If a dispute is not resolved through mediation within thirty (30) days of submission, either party may submit it to binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association, in Pennsylvania. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.
Equitable relief. Notwithstanding the above, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.
Costs. Each party bears its own costs and attorneys' fees, unless the arbitrator determines that a claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award fees to the prevailing party.
These terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to any conflict-of-law rules that would cause the application of the laws of any other jurisdiction.
General provisions
Independent contractor. Nothing in these terms creates a partnership, joint venture, agency, or employer-employee relationship between you and Nexus.
Entire agreement. For website visitors and attorneys, these Terms of Service constitute the entire agreement between you and Nexus regarding use of the website and platform. For provider practices, these terms are supplemented by the Administrative Services Agreement, which controls in the event of conflict.
Amendments. Nexus may update these terms at any time. Continued use of the website or platform after an update constitutes acceptance of the revised terms. Material updates will be communicated to active users with reasonable notice.
Severability. If any provision of these terms is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions continue in full force.
Waiver. Nexus's failure to enforce any provision of these terms shall not constitute a waiver of its right to enforce that provision in the future.
No third-party beneficiaries. These terms are for the benefit of Nexus and users only. Nothing in these terms confers any rights on any other person or entity.
Force majeure. Nexus shall not be liable for any failure or delay in providing platform services resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, government actions, war, or failures of third-party infrastructure.
Healthcare law compliance. These terms are intended to comply with all applicable healthcare laws, including the Anti-Kickback Statute (42 U.S.C. § 1320a-7b(b)), the Stark Law (42 U.S.C. § 1395nn), HIPAA, and applicable state healthcare laws. Any ambiguity shall be interpreted consistently with such laws.
Assignment. You may not assign or transfer your rights or obligations under these terms without Nexus's prior written consent. Nexus may assign these terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Contact us
For questions about these Terms of Service or to report a concern, contact Nexus at: